Frequently Asked Questions
General
Pley Lore is your partner in nurturing curious minds and playful hearts. We’re a revolutionary toy subscription service that brings the magic of endless discovery right to your doorstep. Catering to children from newborns to kids aged 8+, we curate a world of high-quality, educational toys that grow with your child.
Choose a subscription plan that provides you with monthly credits. Use these credits to select toys from our curated collection. We deliver the toys to your doorstep, and you return them at the end of the rental period, typically 4 weeks. It’s that simple!
Our toys are carefully selected to support development from infancy through childhood. We offer options suitable for children aged 0 to 8+ years.
Absolutely! We follow a rigorous cleaning and sanitization process for all toys between rentals, ensuring they meet the highest hygiene standards for your peace of mind.
With Pley Lore, you gain access to a wide variety of high-quality, educational toys without the burden of permanent ownership. This means more engaging playtimes, less clutter in your home, and a more sustainable approach to toy consumption.
About
By keeping toys in circulation, we significantly reduce waste. In Malaysia alone, an estimated 600,000 toys end up in landfills annually. Our service helps combat this environmental issue.
On average, our members save up to 70% compared to purchasing new toys outright, without compromising on quality or variety.
Yes! We provide a blog with parenting tips, developmental information, and ideas for educational play. We also host workshops to empower parents with knowledge about child development and the power of play.
Yes, we foster connections between families, creating a network of support and shared values. Join our community events and forums to connect with like-minded parents.
Our customer support team is always ready to assist you. You can reach us through our website, email, or phone during business hours.
Plan
We offer four main plans: Pley Lite, Pleyful, Pley Pro, and Pley Deluxe. Each plan provides a different number of credits per 4-week period, allowing you to choose the option that best fits your family’s needs.
Credits are your toy-renting currency. Each toy in our collection has a credit value, and your subscription provides you with a set number of credits each month. The more credits your plan provides, the more toys you can enjoy!
Yes, you can upgrade your subscription plan at any time through your account settings. As your child grows and their play needs evolve, you can easily switch to a plan that offers more credits and possibilities.
There are three main fees:
- Registration fee (one-time fee for new members)
- Deposit (refundable)
- Monthly subscription fee
We’ve streamlined our fee structure to keep it simple and transparent.
We offer flexible plans ranging from monthly to annual subscriptions. Longer commitments often come with better rates, giving you more value for your playtime
Credits are renewed every month with your subscription. Unused credits do not carry over to the next month.
We offer one free delivery per month. If you request a second delivery in the same month, additional charges will apply.
We provide a prepaid return label with each rental. Simply drop off the package at any J&T station near you by the end of your rental period.
You can extend the rental period through your account. Credits for the extension will be deducted from your next month’s allowance.
To ensure fair access for all members, late returns may result in account restrictions. If you’re unable to return a toy on time, please contact us to discuss extension options.
Catelog
Browse our collection and select toys that interest you and suit your child’s age. Each toy listing shows the credit cost and recommended age range.
Yes, you can use our filtering system to find toys suitable for your child’s age and developmental needs.
Our inventory is updated in real-time. If a toy is currently unavailable, you can join a waitlist to be notified when it’s back in stock.
Yes, we offer curated bundles based on age groups, developmental goals, or themes (e.g., STEM, creativity, motor skills).
We regularly update our collection to include the latest educational toys and ensure we have appropriate options for all age groups.
Product
The credit cost for this specific toy is clearly displayed on the product page. This amount will be deducted from your monthly credit allowance when you select the toy.
The standard rental period is one month (4 weeks). If you wish to keep it longer, you can extend the rental, and credits will be deducted from your next month’s allowance.
You can easily extend the rental period for another month. The credits for the extension will be deducted from your next month’s allowance, ensuring uninterrupted play.
Yes, we provide batteries for all toys that require them, ensuring they’re ready for play as soon as they arrive.
We understand that play can sometimes be rough. Minor wear and tear is expected, but please inform us of any significant damage. We have a fair use policy in place to address such situations.
We implement a rigorous cleaning and sanitisation process for all toys between rentals, ensuring they meet the highest standards of hygiene for your peace of mind.
Contact
Absolutely! You can visit our store at F-11-2, Pusat Bandar Bukit Jalil, Jalan Jalil Utama 2, 57000 Kuala Lumpur
You can reach our customer service team through out website contact form, email us at cs@pleylore.com, or call us during business hour.
We’re always open to potential partnerships! Please fill out our business inquiry form on the website or email us directly at admin@unity2vibes.com.
Our customer service team is available during business hour:
Monday - Friday 10am - 7pm
Saturday, Sunday, Public Holiday 9am - 6pm
We strive to respond to all inquiries within 24 business hours.